This National Bank had systems that were just old and could no longer be supported. The service would take forever, staff morale was low, and customers would often leave to go and try another bank.
This Mortgage Lender was operating in the wild west, there was very little compliance with the ever-growing regulations, meaning that every so often, the staff would be harassed and threatened with liability .
This Micro-Lending Organisation was working directly with vulnerable communities, however was unable to determine whether they were doing well or not.
This Credit Union was in trouble and had been caught up in a number of scams with the loss of customer funds, they had lost all credibility and no one trusted them any more.
This Regional Bank had never designed a proper procedure in-case a disaster ever struck. We came on site and ran a number of scenarios with their team where they understood the problems they will face
This Local Bank had lost customers because it didn't offer some services that other banks were offering. It had some elderly people. Our job was to ensure a perfect balance.